Return & Refund Policy

🔄 RETURN & REFUND POLICY

Customer Satisfaction Matters

At Perfumes Corner, customer satisfaction is our highest priority. We are committed to providing premium fragrances and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, and order cancellations are handled for purchases made through our website.

Because perfumes and fragrances are personal-use products, certain hygiene, safety, and product integrity standards apply. Please read this policy carefully before placing your order.

✅ Return Eligibility

We accept eligible returns within 30 days of the delivery date, provided all of the following conditions are met:

  • The fragrance must be unopened and unused.
  • The original manufacturer seal must remain intact.
  • The product must be returned in its original packaging.
  • The item must be in resalable condition.
  • Proof of purchase (order number or receipt) must be provided.

Returns that do not meet these requirements may not qualify for a refund.

🚫 Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns for:

  • Opened perfumes or fragrances
  • Used fragrance products
  • Products with broken or removed safety seals
  • Items missing their original packaging
  • Products damaged after delivery due to misuse or improper storage
  • Gift cards (if applicable)
  • Clearance or final sale items marked as non-returnable
  • Personalized or customized products (if applicable)

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photos of the product
  • Photos of the shipping box and packaging

After reviewing your request, we may offer:

  • A replacement product (subject to availability)
  • A full refund
  • Store credit (where applicable)
  • Another appropriate resolution

📦 How to Start a Return

Step 1: Contact Customer Support

Before returning any item, please contact our customer support team.

Please include:

  • Your order number
  • Reason for the return
  • Photos (if applicable)

Step 2: Return Authorization

If your return request is approved, we will provide:

  • Return authorization
  • Return instructions
  • Return shipping address

Step 3: Ship the Product

Carefully package the item to prevent damage during transit and return it according to the instructions provided.

Returns sent without prior authorization may not be accepted.

🚚 Return Shipping Costs

We will cover return shipping costs if the return is due to:

  • A damaged product
  • A defective product
  • An incorrect product shipped by us

For all other approved returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and purchasing shipping insurance when returning valuable fragrance products, as we cannot guarantee receipt of returned packages without tracking.

💰 Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Refund processing times may vary depending on your bank, credit card company, or payment provider.
  • Your financial institution may require additional processing time before the refund appears in your account.

🔁 Exchanges

At this time, Perfumes Corner does not offer direct exchanges.

If you would like a different fragrance, we recommend:

  1. Returning the eligible item according to this policy.
  2. Placing a new order for your preferred fragrance.

🚫 Order Cancellations

Before Shipment

Orders may be canceled if your cancellation request is received before the order has been processed and shipped.

After Shipment

Once an order has been shipped, cancellations are no longer possible.

Eligible items may still qualify for return according to this Return & Refund Policy.

🧴 Fragrance Care Information

To help preserve the quality of your fragrance, we recommend:

  • Store fragrances in a cool, dry place.
  • Keep bottles away from direct sunlight.
  • Avoid excessive heat and humidity.
  • Keep the bottle tightly closed when not in use.

For hygiene and quality reasons, we cannot accept returns for products that have been opened, altered, tampered with, or improperly stored after delivery.

Minor packaging updates made by manufacturers do not qualify as product defects.

🛡 Fraud Prevention

To protect our customers and business, Perfumes Corner reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Abuse of the return policy
  • Excessive return activity
  • Suspicious transactions
  • Returned products that do not meet our eligibility requirements
  • Products returned in a condition different from how they were shipped

📅 Policy Updates

Perfumes Corner reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page.

Your continued use of our website constitutes acceptance of the updated policy.

📬 Contact Us

If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us:

Perfumes Corner

📧 Email: help.perfumecorner@outlook.com

📍 Address: 7126 Shady Vale Ln, Houston, TX 77040

Thank you for shopping with Perfumes Corner.